At Arrows Activewear, we are committed to providing high-quality products and excellent customer service. Please read our refund policy carefully before placing your order.
Refunds
We do not offer refunds for orders once they have been placed, except in the following circumstance:
- Your order was not delivered within the promised delivery timeframe, and the delay was caused by Arrows Activewear or our shipping partner.
If your order qualifies for a refund due to a delivery delay, please contact our customer support team with your order number. Once verified, the refund will be processed using your original payment method.
Exchanges
We are happy to offer exchanges under the following conditions:
- Exchange requests must be submitted within 3 days of receiving your order.
- The item must be unworn, unused, unwashed, and in its original condition with all tags and packaging intact.
- Items that show signs of wear, damage, or alteration will not be accepted for exchange.
Customers are responsible for any applicable shipping costs related to exchanges unless the item received is defective or incorrect.
Order Cancellation
Orders may only be cancelled before they have been processed.
Once an order has been processed, packed, or prepared for shipment, it cannot be cancelled.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will review your request and arrange a suitable resolution where applicable.
Contact Us
For any questions regarding refunds or exchanges, please contact our customer support team through the contact information provided on our website.